Job Description

Scheduled Hours

37.5

Position Summary

Assist in coordinating operations of the Communications Center while maintaining responsibility for performing regular duties as a Dispatcher. Will coordinate efforts with Communications Center Supervisor to develop and implement training materials, ensure proper staffing and properly maintain Communications Center systems.

Job Description

Primary Duties & Responsibilities:

• Receives emergency and non-emergency telephone calls and in-person complaints from the public. Refers non-emergency calls to the appropriate service provider by phone call, written message, or in-person referral.

• Dispatches police personnel using radio system in response to calls for service. This involves assessing and assigning the proper number of units after obtaining critical information from the service requestor.

• Records all police activity on proper forms and/or by entering data in the Departmentâ™s CAD system. This activity is conducted concurrently with other Dispatcher tasks.

• Maintains constant contact, by police radio, with police personnel in the field and remains alert for potential problems or threats to personnel safety. Maintains an on-going assessment of personnel availability through active listening to radio traffic.

• Monitors alarm panels by watching or listening and dispatches units to the appropriate alarm. This requires geographic familiarity with the Campus as well as constant monitoring of personnel availability. The Dispatcher must react quickly in contacting personnel at the source of the alarm to determine if the alarm is false or bona fide.

• Monitoring of campus CCTV feeds by viewing monitors in the dispatch center and dispatching appropriate personnel when activity requiring follow-up is observed.

• Monitors by listening to and comprehending several other radio frequencies such as Parking, Bear Patrol, and surrounding jurisdictions.

• Dispatches the Emergency Support Team.

• Monitors and dispatches units in response to calls received on the Emergency âœBlue Light❠Telephone system.

• Using police telecommunication system, notifies and dispatches appropriate personnel in response to specific incidents requiring investigation.

• Conducts computer inquiries and makes computer entries of stolen property, missing persons, license registrations, etc. Must constantly monitor computer for receipt of messages regarding commission of crimes, wanted persons, stolen vehicles, etc.

• Receives and processes emergency calls for other University departments when they are closed.

• Maintains a constantly updated log of towed vehicles. Maintains computerized files of bicycle registrations, telephone contacts, etc.

• Greets and assists visitors at the public window.

• Responds to inquiries from the public regarding police related services and makes referrals for members of the news media.

• Maintains department recording equipment so that telephone and radio traffic can be recorded and reviewed periodically changing discs and checking machines for proper adjustment.

• Reviews "Dispatcher" email on a daily basis; shares pertinent information with on-coming Dispatcher.

• Other duties as assigned.

Working Conditions

Job Location/Working Conditions

• â‹Ability to work in a potentially stressful environment that is fast-paced and is exposed simultaneously to multiple audio and visual signals

• Employee may be required to work any shift and to occasionally remain on duty beyond normal shift

• Employee may occasionally be required to report for duty without prior notice due to emergencies or staffing shortages

Physical Effort

• Employee is required to sit for extended periods of time

Equipment

• Eâ911 Communications, computer aided dispatch, multi-disciplined radio, Computer Aided Dispatch (CAD) system

• Normal office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

Regional Justice Information System (REJIS) - St Louis Police Academy

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Successful completion of any required training to be a state certified Telecommunicator.

Preferred Qualifications:

• Considerable knowledge of Departmental general orders and Communications policy and procedures.
• Considerable knowledge of procedures for dispatching emergency and nonemergency equipment and personnel.
• Knowledge of organizational lines of communication.
• Ability to work with a group of employees involved in receiving and responding to calls for emergency assistance and in dispatching needed personnel
• Ability to interact successfully and courteously with the public in person and/or by telephone.
• Ability to relay instructions or questions accurately and clearly.
• Ability to analyze situations objectively and impartially; ability to react quickly and calmly in emergency situations.
• Ability to interpret, comprehend and evaluate relevant information from various type of source material.
• Knowledge of Eâ911 Communications systems, computer aided dispatch, multi-disciplined radio systems.
• C onsiderable knowledge of policies, procedures and operating guidelines of NCIC, MULES, REJIS and the FCC.
• Considerable knowledge of the geography of the campus and surrounding area.
• Ability to type a minimum of 35 words per minute with accuracy.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

Dispatch Communication Center ()

Skills:

Deadline Management, Decision Making, Emergency Dispatch, Enhanced 911, Goal Setting, Multitasking, New Hire Training, Oral Communications, Police Dispatching, Prioritization, Problem Solving, Radio Systems, Relationship Building, Scheduling, Stress Management, Teamwork, Working Independently, Written Communication

Grade

G08-H

Salary Range

$21.17 - $32.85 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email   CandidateQuestions@wustl.edu   or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

About Washington University in St. Louis

Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.

Connections working at Washington University in St. Louis

Job Tags

Hourly pay, Holiday work, Work experience placement, Shift work,

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