Scope:
Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction.
Primary Responsibilities:
Ø Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.
Ø Explains and promotes hotel facilities, outlets and services to guests as opportunities present themselves to increase guest satisfaction and maximize hotel revenues.
Ø Responds to guest needs including delivery of guest mail/messages, Forget Something items and any other requests received from guests or Guest Services staff.
Ø Transports guests to and from airport or other guest requested locations.
Ø Provides guest with local directions in a courteous and accurate manner.
Ø Ensures baggage is secured and tagged at guest request to store baggage.
Ø May accept dry cleaning from guest and secure for pick up by Dry Cleaning Company; delivers clean laundry to guest room in a timely manner.
Ø Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Job Types: Full-time, Part-time
Schedule:
Education:
Experience:
Work Location: One location
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