Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Project Manager is the primary single point of contact for large-scale deployments within USDA and Federal accounts. The Project Manager is responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet customer needs. Transport products will be the main focus of projects deployed including Voice, Ethernet, DWDM, DIA and SD-WAN.

The Main Responsibilities

• Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers.
• Accountable for timely project completion and delivery.
• Analyzes work plans and schedules.
• Responsible for resource requirements/allocation.
• Develops project progress and status reports.
• Coordinate and facilitate project meetings. Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
• Lead efforts to Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.
• Acts as project team leader, accountable for successful overall project completion.
• Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. Associated with complex projects.
• Provide executive level status updates.
• Ensure adherence to project related policies and processes
• Lifecycle management of critical or multiple site deployments
• Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues
• Employs judgment to make business decisions about things that will impact the project, customer or company. Has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
• Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.
• Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements.
• Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.
• Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.
• Understands project goals and objectives as it relates to customer’s business strategies and long term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.
• Acts as mentor and team leader to other teammates
• Has the authority to drive work and escalate to the senior levels of the company to ensure projects are completed within specified due dates.
• Uses creative approach in negotiating & problem solving
• Works with leadership to provide input on strategic and complex projects
• Manages programs across multiple complex pillars and supervises other project managers across organizations from pre-delivery (e.g. Product) through delivery organizations, and into post-delivery (e.g., Service Assurance)
• Participates in Request for Proposal (RFP) responses and face to face customer meetings to assist Sales team with winning new business.
  
   

What We Look For in a Candidate

Minimum:

• Bachelor’s Degree and/or 5+ years of related experience
• Implementation experience with multiple of the following technologies: Voice, Ethernet, DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.
• PMP Certification

 

Preferred Qualifications:

• Experience leading multiple complex projects in the Large Transport Telecom Deployment
• PMP, PRINCE2, or PMI-ACP Certification
• 10+ years in project management experience

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY 
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI 
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 335758

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Job Tags

Temporary work, Immediate start,

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