Job Description

Role: ServiceNow Developer with ITSM And Remedy

Location: Charlotte, NC OR Kennesaw, GA OR Plano, TX (Onsite)

Experience: 10+Years

Duration: Long time contract

Role Description:

• Collaborate with process designers to identify procedure and knowledge needs.
• Create procedures to ensure consistently executed control and process operations.
• Create knowledge articles to support process end users adoption.
• Assess previously published materials, updating as needed.
• Maintain documentation standards for procedures, articles, and other reference documents.
• Support learning team in development of training materials. Perform other duties as assigned
• Minimum of 5 years of experience as a writing procedures ? ITIL v3 Foundation Certification
• Experience writing knowledge articles or learning materials for users of ServiceNow or a comparable ITSM platform such as Remedy?
• Experience performing work as a part of an agile/scrum team using Jira for work tracking
• Desired skills:? Self-starter with ability to handle multiple assignments simultaneously?
• Experience in process and procedure design for IT Asset, Configuration, Incident, Problem, Change, Knowledge , or Request Management?
• Proven ability to quickly learn and understand complex subject matter?
• Experience in writing documentation for various audiences?
• Superb written communication skills, with a keen eye for detail

Best Regards

Sushil Singh| Lead Technical Recruiter

Email: sushil.s@accurogroup.com

direct: +1-919 364 0997 Ext: 162

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