Job Description

Role: ServiceNow Developer with ITSM And Remedy

Location: Charlotte, NC OR Kennesaw, GA OR Plano, TX (Onsite)

Experience: 10+Years

Duration: Long time contract

Role Description:

Collaborate with process designers to identify procedure and knowledge needs.
Create procedures to ensure consistently executed control and process operations.
Create knowledge articles to support process end users adoption.
Assess previously published materials, updating as needed.
Maintain documentation standards for procedures, articles, and other reference documents.
Support learning team in development of training materials. Perform other duties as assigned
Minimum of 5 years of experience as a writing procedures ? ITIL v3 Foundation Certification
Experience writing knowledge articles or learning materials for users of ServiceNow or a comparable ITSM platform such as Remedy?
Experience performing work as a part of an agile/scrum team using Jira for work tracking
Desired skills:? Self-starter with ability to handle multiple assignments simultaneously?
Experience in process and procedure design for IT Asset, Configuration, Incident, Problem, Change, Knowledge , or Request Management?
Proven ability to quickly learn and understand complex subject matter?
Experience in writing documentation for various audiences?
Superb written communication skills, with a keen eye for detail

Best Regards

Sushil Singh| Lead Technical Recruiter

Email: sushil.s@accurogroup.com

direct: +1-919 364 0997 Ext: 162

Job Tags

Contract work,

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