Job Description

Scheduling and Cell Logistics Specialist Pharma (Hybrid Summit, NJ)

We are seeking a Scheduling and Cell Logistics Specialist for a global pharmaceutical company. You will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. You will serve as the cell therapy treatment center's point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

This is a 40-hour per-week, 12-month contract (extensions possible), Hybrid role in Summit, NJ. Work schedule is Monday Friday 7-4pm or 9-6pm depending on business needs.

This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities:

• Execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with the development plan.
• Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
• Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
• Monitor collection, delivery, transportation, and manufacturing activities
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Execute escalations and exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within the client's scheduling system. Ensure a positive end-to-end customer experience.
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Provide real-time scheduling portal support to external users
• Monitor and triage requests and issues within the case management system
• Comply with applicable SOPs, work practices, and other documentation
  
  

Requirements:

• 3+ years of work experience.
• Pharma experience required
• Scheduling and logistics preferred
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
• Bachelors Degree

Please submit your resume to our network at (please apply to the Scheduling and Cell Logistics Specialist Pharma (Hybrid Summit, NJ) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $30.00/hr. - $37.14/hr.

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