Job Description

As an overnight assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally, you are an excellent ambassador, enthusiastic, optimistic, and treat everyone with respect. You work together with your team, guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.

Your typical citizenM shift could include:

Leadership

• Lead, encourage, and inspire ambassadors in order to support the operational procedures of citizenM;
• Ensure a sound understanding of citizenM brand values;
• Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations;
• Demonstrate excellent problem analysis skills and decision making;
• Create shift schedules, ensure adequate cover at all times, and assign daily tasks;
• Be responsible for your own personal planning and work organization;
• Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid, and fire safety.

Ensure guest satisfaction

• Welcome our guests and help them check in and check out at the kiosks;
• Maintain the hotel environment to ensure a clean and comfortable experience;
• Know the places to shop, eat, drink, club, and generally experience the best the city has to offer;
• Handle reservations and process administrative matters;
• Work with our hotel management system;
• Manage daily societyM meeting rooms and functions where applicable.

Food and beverage

• Work with the team to serve our guests at canteenM;
• Work with point of sale system;
• Demonstrate exceptional product knowledge of canteenM and guarantee quality;
• Manage daily f&b revenue targets and drive commitment to monthly results.

Maximize revenue opportunities

• Seek opportunities to enhance the guest experience, creating an environment where guests want to stay, work, and play.
• Coordinate with housekeeping and engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition;
• Report daily hotel revenue and be responsible for the handling of cash.

Cost control

• Manage the purchasing of all food and beverage items and hotel operating equipment;
• Manage stock in line with fluctuating levels of business, minimizing waste;
• Ensure the respect for the property in which you work.

Your shift

• Overnight: 11 pm - 7:30 am
  Availability to work weekends is required!

Do you have what we’re looking for?

• Are fluent in English
• Can multi-task
• Do not need specific hotel experience but need to have 2 years or more managerial/coaching experience
• Are a team player
• Love to meet and greet different people
• Are passionate about the things you’re doing

What's in it for you?

• Competitive salary of $71,303 per year on a full-time basis
• Bonus potential of up to 10% monthly based on your impact on the team, guest satisfaction, and financial performances
• Medical, dental, vision benefits at an extremely low employee cost;
• Life insurance and 401K;
• Extensive time off balance starting at 23 days in your first year
• An exclusive citizenM outfit and comfy shoes by On Running
• Meal and coffee (or tea) on us during your shift break
• Employee Assistance Wellbeing Program (EAP)
• citizenM referral program - refer your talented friend or family member and get rewarded for it!
• Opportunities to let your talent travel to other citizenM properties (many assistant hotel managers have become hotel managers in just a few short years here)
• citizenM experience nights for you (and discounted rate for friends and family)

About citizenM

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.

We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.

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