Job Description

Full job description

eviCore is currently hiring an Operations Manager. The Operations Manager is responsible for managing a team of business analysts that lead key projects for clients. Serves as a mentor and subject matter expert and serves as the business sponsor for project work. Must possess a strong understanding of business processes and capabilities, both functional and end-to-end. This position will sponsor multiple, concurrent projects and may own projects as needed. This individual will work with business, technology, and solution teams to develop and execute client projects. This individual will be responsible for directing the work of business analyst team and providing coaching and training as needed.

RESPONSIBILITIES:

• Provide leadership and guidance and coordinate necessary access for the team on tools/platforms to enable successful projects
• Support and provide direction to more junior professionals.
• Serves as a point of escalation for internal teams
• Demonstrate and promote a genuine concern for the stakeholder, listen fully and actively to truly understand what others are saying, make decisions based on an understanding of the real stakeholder need.
• Influence stakeholders in a clear, confident and collaborative manner when articulating concepts, challenges, complexities in order to drive standards and best practices.
• Remain current on eviCore's platforms, programs and processes and understanding how each can be adapted to meet client needs.
• Exercise judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures.
• Collaborate across multiple internal teams (e.g., Product, Client Experience, IT) to ensure successful design and delivery of solutions.
• Creates and maintains key reporting metrics for projects and ensures dashboards are up to date.
• Maintain dashboards, workspaces and documentation associated with the team's project work.
• Assist in training and coaching materials for the team of business analysts.
• Work with internal product/programs to validate business decisions when needed.
• May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives.

REQUIREMENTS:

• HS Diploma or GED required. Bachelor’s Degree preferred.
• High degree of technical knowledge and testing and validation skills are required.
• Strong knowledge of data model/database design concepts and working knowledge of SQL
• Management experience required
• 3 or more years of experience leading a team required.
• Experience with successfully managing project planning and execution
• Experience working with multiple groups, both internally and externally – clients, engineering and product management teams
• Excellent attention to detail, with strong analytical and problem-solving skills
• Excellent written and oral communication skills
• Ability to work with shifting priorities to meet project requirements; self-motivated
• Knowledge of Agile principles
• Knowledge of resource management tools
• Strategic Thinking: Ability to juggle multiple goals and deadlines in the context of the big picture
• Team Leadership & Development: Ability to mentor, coach and effectively transfer expertise to others
• Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups Qualifications (i.e., preferred education, experience, attributes)

This role has a hybrid designation. If hired in a near a location where there is no eviCore office, your designation will be remote on interim basis.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Tags

Full time, Interim role, Local area, Remote job, Work from home, Currently hiring, Shift work,

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