Job Description

OFFICE SUPPORT SPECIALIST (OFFICE SPECIALIST)(UPWARD MOBILITY PROGRAM) Location Springfield, IL :

Agency: Department of Healthcare and Family Services

Job Posting ID: IG41966

BPIS: 09723 Class Title: OFFICE SPECIALIST - 30080 - Upward Mobility Program Skill Option: Keyboarding Bilingual Option: None

Start Date: 10/16/2024 Closing Date/Time: 10/30/2024 Salary: Anticipated Starting Salary $4,246 monthly; Full Range $4,246 -$5,701 monthly Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Plan/BU: RC028

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number IG41966

Position Overview:

The Department of Healthcare and Family Services, Office of Inspector General, is seeking an experienced and qualified paraprofessional to fulfill the responsibilities of an Office Support Specialist for the Bureau of Investigations in the Complaint Intake Unit. The duties include maintaining confidential information, spreadsheets, and reports from various investigations, disseminating incoming correspondence, and coordinating office processes. We are seeking an individual with strong office experience and customer service skills to add to our professional team. Qualified applicants should have extensive knowledge of composition, grammar, spelling and punctuation, including, logic computer language and programs. This position will be working independently and set priorities to maintain a smooth flow of work assignments.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

• Servers as an Office Support Specialist working for the Bureau of Investigations within the Complaint Intake Unit
• Keyboards and archives a variety of correspondence and forms utilizing a personal computer, software applications, data storage and scanning/uploading files into internal databases and e-mail
• Answers the OIG Complaint Intake hotline
• Gathers information for investigators, analysts, quality control reviewers and other Office of Inspector General (OIG) staff, including Internal Affairs
• Maintains records, spreadsheets, and reports for agency tracking
• Opens, sorts, and distributes incoming mail
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to two years of secretarial/business college and one year of office experience, or completion of high school and three years of office experience, or three years of independent business experience
• Requires the ability to keyboard accurately at 30 wpm
  • Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification

Conditions of Employment

• Requires the ability to pass a background check
• Requires the ability to maintain and utilize state issued equipment such as a laptop
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the .

Work Hours: Monday - Friday 8:30a.m. - 5:00p.m. Work Location: Springfield - 2200 Churchill Rd Email: HFS.OIGApps@illinois.gov Posting Group: Office & Administrative Support

This title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. To utilize upward mobility contractual rights for this position, employees must apply internally and upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Job Tags

Full time, Contract work, Work at office, Remote work, Monday to Friday, Flexible hours,

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