Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program Cohort 2-2025.

Verizon is seeking a driven and analytical individual to join our dynamic team. In this role, you will play a critical part in optimizing the internal & external customer journey and driving revenue growth within our rapidly evolving 5G and private network ecosystem. You will leverage your deep understanding of the wireless landscape, data-driven decision-making, and collaborative approach to identify opportunities, streamline processes, and enhance the overall customer experience. ​

Responsibilities will include:

• Leading the charge in optimizing the end-to-end journey for products and services, focusing on key touchpoints from initial engagement through post-sales support.

• Analyzing customer journeys, identify pain points and areas for improvement, and develop actionable strategies to enhance efficiency and customer satisfaction.

• Spearheading the development and implementation of process improvements, automation initiatives, and data orchestration solutions to streamline operations and enable scalable commerce.

• Collaborating closely with cross-functional teams, including Sales, Product, Network Engineering, IT, Legal, and Finance, to ensure seamless integration and alignment across all customer touchpoints.

• Championing the migration to new technologies and platforms, anticipating challenges and developing mitigation strategies to ensure a smooth transition for both internal and external customers.

• Developing compelling presentations and communications to effectively articulate optimization strategies, progress updates, and business impact to stakeholders at all levels.

• Staying abreast of industry trends, emerging technologies, and competitive landscape to inform strategic recommendations and drive continuous improvement.

What we’re looking for...

You’ll need to have:

• Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program Cohort 2-2025.

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Strong analytical and problem-solving skills, with the ability to interpret complex data, identify trends, and develop data-driven solutions.

• The ability to effectively convey information and influence decisions across all levels of the organization and experience presenting to stakeholders.

• Ability to manage multiple projects simultaneously in a fast-paced, matrixed environment.

Even better if you have one or more of the following:

• Master’s degree, ideally an MBA.

• Green Belt/Black Belt or PMP certification.

• High proficiency in MS Excel, PowerPoint, and G Suite.

• Experience with customer journey mapping, UX design, and service design principles.

• Executive presence and strong influencing skills.

• A passion for innovation and a desire to learn and stay up to date on the wireless industry evolution

• A passion for driving impactful change and thrive in a collaborative environment

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $0.00 and $0.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

Job Tags

Full time, Temporary work, Part time, Work experience placement, Work from home,

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