Job Description

Position Summary

Our technicians perform surgical instrument and device inspection, repair, and refurbishment in a lab-based setting. This role delivers superior Customer Experience by providing timely and quality repairs to meet compliance standards in a production facility as part of a high performing team.

You do not have to have previous instrument repair experience to be considered. This is an entry level job - we will train you!

Duties

• Performs basic to intermediate level repairs of surgical devices/instruments and equipment to specifications.
• Identifies problems within the job role and uses standardized testing procedures; examines and tests mechanisms

for defects. Replaces or repairs defective parts. Requests parts from stock room.

• Reassembles surgical devices or equipment and tests assembly for conformance to specifications.

• Meets fundamental troubleshooting in role.

• Identifies risks and issues and escalates timely and effectively.

• Adheres to Standard Work Instructions (SWI).

• Aware of and conforms to Company ISO goals and objectives and supports ISO requirements.

• Customer requests or quoting.

• Completes workplace organization audits per site requirements.

• Complies with work schedules, established team standards and protocols to ensure a safe, productive and respectful work environment.

• Abides by all Company safety, health policies, and procedures. Uses personal protective equipment, as required. Completes Safety observations per site requirements.

• All other duties assigned.

Education Degree

• High School Diploma or GED

Required Experience

• 2+ years of work experience, including at least 1 year of relevant experience, or 1 year of experience at STERIS; all experience must be verifiable.

• Relevant experience may include hands-on repair, assembly, or product testing and use of small hand tools is a plus. Small engine repair, cell phone and electronics repair, testing, or re-builds, carpentry, circuit board assembly and repair, sterile processing, industrial sewing, and jewelry repair. Maintenance, construction, and automotive repair can also be relevant to this role

• Must be able to lift up to 25 pounds at times and push instrument carts ranging from 10-150 pounds at times.

• Must be able to meet flexible schedules with early/late hours and sometimes outside normal business hours including nights and weekends, based on Customer and business needs

Skills

• Good eye to hand coordination.
• Ability to assemble small parts.
• Attention to detail.
• Displays Positive Attitude and Confidence.
• Ability to understand repair concepts and follow sequencing or repairs.
• Beginner to Competent in role based on the Skills Matrix.
• Demonstrates awareness & knowledge of ordering parts & its requisition

system.

• Demonstrates awareness of Safety, Quality, Delivery, Cost (SQDC) Metrics

board.

• Demonstrates awareness of costs and other key performance indicators (KPIs)
• Must be able to communicate effectively verbally and in writing, using

appropriate communication channel in a professional manner at all times with

internal and external Customers.

• Troubleshooting commensurate with training status and experience
• Expected to be able to work well with others in a team environment and support

positive Customer interactions when onsite

You should be proficient in:

• High School / GED

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