Our FOX Studio Lot is looking for a Mail Services Clerk to join our Mail Department! Our Mail Department is a one-stop-shop for FOX's shipping and printing needs, where you will have the opportunity to be cross-trained on multiple functions. In this role, you will receive, sort, and distribute mail and packages according to established service standards, prepare shipments, enter packing information into the appropriate shipping system, and inspect mail and packages for damage. We are looking for someone who has an excellent customer service-oriented attitude, the ability to communicate with all levels of employees, couriers, and vendors, high attention to detail, and is eager to learn the operations of our Mail Department.
You will be assigned the following shift: Monday thru Friday, 8am to 5pm PT
A SNAPSHOT OF YOUR RESPONSIBILITIES
Provide excellent customer service during regularly scheduled mail runs, special pick-ups and deliveries to the Fox Studio Lot, Fox Plaza & FAB
Receive, sort and deliver all mail and packages according to established time frames and service standards
Coordinate messenger services and deliveries
Answer telephone and in person inquiries
Perform general clerical duties including but not limited to, ordering supplies, placing service calls for equipment, filing, record keeping and photocopying
Provide an outstanding customer service experience by finding solutions that meet customer mailing and shipping needs
Prepare and ship freight shipments, domestic and international mailings, confirm all documentation requirements
Process incoming and/or outgoing USPS, UPS, DHL and FedEx packages utilizing postage meters, scales, presort mail, certified mail etc.
Enter recipient and sender info into the appropriate shipping system using USPS, UPS, DHL and FedEx etc.
Affix postage and shipping labels to outgoing mail and shipments, maintain records on postage and shipments
Ensure shipments and mailings go out on time daily
Track inbound and outbound shipments using various software applications e.g. USPS, UPS, DHL etc.
Maintain accountability using an internal package tracking system on shipping and receiving transactions, including receiving customer signatures for received packages
Organize and maintain mail, packages and various parcels etc. for delivery and shipment, ensure that all items can be quickly retrieved
Visually inspect mail, envelopes, packages and other items for damage, notifying Supervisor as needed
Prepare daily and monthly reports as needed
Assist with assembling general mailings or projects including but not limited to: photocopying, document scanning, folding, stuffing, stapling, addressing and metering
Maintain confidentiality of company and customer information, data and materials
Perform other duties as needed including coverage for other Admin Services departments or job functions
WHAT YOU WILL NEED
Prior experience in Mail Services or Shipping and Receiving
Valid California driver's license (without restrictions)
Ability to follow standardized operating procedures
Ability to repetitively reach overhead and below the knees, including bending, twisting, pulling, and stooping; moving through narrow, confined, or elevated spaces, over sloping, uneven, or slippery surfaces and steps; walking up and down stairs, service ramps and using elevators
Ability to repetitively lift, carry, pull, push and transport up to 50 lbs.
Ability to stand, walk and sit as required to perform all job functions
Ability to operate PCs, handheld devices, mailing and shipping equipment/software (scales, meter machines, etc.)
Ability to operate in a dynamic, fast paced, demanding startup environment
Ability to train across multiple job functions
Ability to work overtime with short notice
Ability to readily adapt to changing requirements
Dependable/reliable with an excellent attendance record
Must be a team player, with the ability to work well with others in a group environment
Must be proficient operating all equipment and all mailing and shipping platforms
Must display the ability to maintain a working knowledge of all USPS, UPS, DHL and FedEx regulations
Must adhere to all departmental and company, safety and security policies and procedures, to report any maintenance problems, safety hazards, accidents, or injuries
Must be polite and friendly with the ability to work with all co-workers, staff and customers, performing all duties in a professional, positive manner with a can-do attitude
Must be thorough and precise when performing all Mail Clerk duties
Must be able to manage a high volume of work by balancing priorities effectively amongst a variety of diverse tasks
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