Job Description

The Leasing Consultant reports directly to the Property Manager and is responsible for leasing, marketing, and maintaining positive resident relations for multi-family residential properties. In this role, they assist with site operations, ensure the property is well-maintained, provide a quality living environment, and foster positive relationships with residents and staff.

Key Responsibilities:

Administration:

• Understand lease agreements and credit report applications.
• Accept rental payments
• Assist in lease transactions, including typing leases and gathering applicant history.
• Provide general clerical support (e.g., answering phones, filing, typing).
• Track commission sheets for leases and renewals

Marketing/Leasing:

• Greet and qualify prospective tenants, maintaining accurate guest card records.
• Conduct property tours, highlight amenities, and close sales.
• Process applications, perform credit and rental checks, and type leases.
• Ensure apartments are ready for move-ins on time.
• Follow up with prospects and distribute renewal notices.

Resident Relations:

• Address resident inquiries, complaints, and service requests.
• Follow up with maintenance to ensure repairs are completed.
• Assist in planning and hosting resident events.
• Enforce community policies and maintain consistency in resident interactions.

Additional Responsibilities:

• Assist with special projects, training, and other activities as directed by the Property Manager.
• Participate in company committees or functions as needed.

Qualifications:

• 1+ year of customer service experience (retail, real estate, hospitality, etc.), with 6+ months of apartment leasing experience preferred.
• Strong attention to detail and sales ability
• Ability to work in a fast-paced environment with high accuracy.
• Must have good mobility to tour properties, use repetitive hand motions, and meet vision and communication requirements.
• Proficient in Microsoft Office and property management software (MRI preferred).
• Ability to work weekends and travel as required.

This is not an exhaustive list of duties; other tasks may be assigned by management.

Employment Category: Hourly, Full Time, Non-Exempt Associate

Salary range: $37,000 - $39,000

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