Job Description
Nesco is seeking an IT Support Engineer L3 to be onsite at an MSP in Ashburn, VA on a full-time basis.
Salary range: $85k-120k/yr plus bonus
Role and Responsibilities
- Design, manage, and monitor the operational activities of data, voice, and video networks, including installation, configuration, maintenance, and security.
- Analyze network functions, evaluate service performance, and develop actionable recommendations with milestone tracking and reporting.
- Provide technical leadership, support team development, and ensure efficient ticket resolution while enhancing technical expertise and adherence to processes.
- Communicate with clients to maintain up-to-date procedures, ensuring support agents can accurately and efficiently complete tasks.
- Monitor network utilization trends, optimize performance, and implement capacity planning to ensure maximum uptime.
- Configure, deploy, and maintain network infrastructure, troubleshoot system issues, and manage software upgrades, file sharing, and domain security protocols.
- Oversee VMware infrastructure, unified communications systems, DMZ configurations, and network security implementations.
- Develop and execute network management and maintenance plans, including policies, operational improvements, and backup procedures.
- Collaborate with other departments and service providers to design and implement campus-based LANs, resolve connectivity issues, and manage cabling systems.
- Configure, administer, and manage firewall clusters, multi-site policies, and security frameworks.
- Apply expertise in network domains, technologies, and protocols, including routing, switching, firewalls, and unified collaboration tools.
- Stay current with emerging trends and best practices in network management.
- Lead project planning and execution with a focus on efficiency, security, and reliability.
- Implement and maintain system backup and recovery procedures.
Skills and Expertise - Provide strategic recommendations with potential budget impact.
- Develop and implement effective networking and telecommunications solutions.
- Assess and prioritize multiple tasks, projects, and operational demands.
- Maintain confidentiality and compliance with security policies.
- Exhibit strong interpersonal, communication, and problem-solving skills.
- Demonstrate strong organizational and planning abilities with attention to detail.
- Work effectively within established schedules and deadlines.
Technical Skills and Certifications - Minimum of eight years of relevant experience.
- Expertise in setting up and managing Fortinet, Palo Alto, and Cisco firewalls.
- VPN setup, configuration, and administration.
- Dell and Cisco switch setup and administration.
- Experience with monitoring tools such as SolarWinds, PRTG, or Logic Monitor.
- Strong understanding of QoS, MPLS, VPLS, VLAN tagging, Radius, BGP, and OSPF.
- Willingness to travel for client site visits.
- CCNP Certification required.
Security, Process, and Commitment Requirements - Maintain confidentiality and protect all personally identifiable information.
- Adhere to security guidelines, policies, and best practices.
- Follow privacy policies and acceptable use policies as outlined.
- Commit to upholding high availability standards and security practices at all times.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Tags
Full time, Local area,