Job Description

JOB OVERVIEW: 

As the Host, you will set the tone for a high-end and unforgettable guest experience. This role requires excellent interpersonal skills, polished presentation, and the ability to thrive in a fast-paced, upscale environment.

JOB EXPECTATIONS:

Responsibilities include, but are not limited to, the following:

• Greeting guests in a positive, friendly manner and making them feel welcome. 
• Anticipating the guests’ needs and responding appropriately with a sense of urgency.
• Maintaining a level of professionalism, that will make guests want to return.
• Bidding farewell to guests, using guest’s name when known, and encourage them to return.
• Control the flow of guests coming into the restaurant, bar and lounge under pressure.
• Overseeing daily restaurant reservations, pre-assigning seating where necessary.
• Answering telephone and directing calls where necessary.
• Communicating with staff regarding VIPs, special orders, cake orders, special requests, large parties, etc – responsible for conveying all such information to management.
• Effectively communicating with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
• Participate in weekly marketing requirements 
• Adhere to weekly table and guest list requirements
• Assist in developing restaurant database through networking and completing data cards.
• Encourage guests to make weekly table reservations
• Build and establish a personal clienteles.
• Performing all opening and closing duties, based upon shift assignment.
• Cleaning menu covers, replacing inserts and general tidiness of podium area where necessary.
• Shutting down podium, forwarding phones to voice-loop and stacking menus at end of shift.
• Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities

REQUIREMENTS: (Include equipment knowledge/use)

• 1 year experience as a hostess in a similar, high-volume restaurant environment or 6 months experience in a fine dining establishment required.
• 1 Year experience in marketing nightclubs, restaurants and/or related experience in a Retail or marketing internship or related university marketing course preferred.
• Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media
• Good communication skills; multilingual is a plus.
• Must be able to speak and to read in English proficiently.
• Ability to program and operate a multi-line telephone
• Basic computer skills and experience with POS systems and cash handling skills
• Ability to work as part of a team in a high stress & high-volume environment.
• Ability to follow directions well, make quick decisions, and keep organized while under pressure.
• Positive attitude, self motivated, energetic and is a willing learner.
• Ability to perform a variety of duties with extreme care, concern and detail.
• Professionally groomed in a manner consistent with department grooming standards.
• Physically able to walk without assistance and stand on various surfaces for an extended period of time.
• At least 21 years of age.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 25 pounds.

WORKING CONDITIONS

• Work is performed indoors and outdoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Clique Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clique Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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