Job Description

About the Role:

Were looking for a passionate and detail-oriented German Customer Support Specialist to join our dynamic team in Malta. This hybrid role allows you to enjoy a balance of in-office interaction and the flexibility of working remotely. If you're a people person with a knack for problem-solving and a desire to help customers, wed love to hear from you!

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat to our German-speaking clients.
• Resolve customer inquiries and issues effectively, ensuring a high level of customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with other departments to address complex cases and improve customer experiences.
• Contribute to continuous improvement initiatives within the support team.

Requirements:

• Native-level fluency in German and a strong command of English.
• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Adaptability to work in a hybrid environment.

What We Offer:

• Hybrid Work Setup: Enjoy a blend of office days for team collaboration and remote days for flexibility.
• Competitive Salary & Bonuses: Attractive pay package with performance-related bonuses.
• Health Benefits: Comprehensive health insurance to ensure your well-being.
• Continuous Development: Access to ongoing training programs to boost your skills.
• Career Growth Opportunities: Clear paths for advancement within the company.
• Relocation Assistance: Support to help you transition smoothly if you're moving to Malta.

Why Join Us?

We believe that work should be both rewarding and enjoyable. By joining our team, youll be part of a supportive and innovative culture that values collaboration, personal growth, and the satisfaction of delivering excellent customer experiences.

How to Apply:

Ready to take the next step in your career? Apply today by submitting your resume. We look forward to hearing from you!

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