Entry Level Support Technician: $500 Hiring Bonus
About the position:
This is call center environment. This position assists customers via telephone, online CHAT, or e-mail to provide support for basic desktop, PC and application support. If the issues are beyond your ability to resolve, you will create a ticket or escalate the issues to one of the more advanced support team members. This is a central point of entry for customers seeking assistance, information/status updates and resolution.
You will answer the phone, online CHAT or e-mail in a courteous manner and attempts to provide support for basic desktop, PC and application support. Work to resolve questions from password resets, updates to basic desktop application support. You will take any necessary steps to troubleshoot and/or resolve the issue. You must be able to handle difficult customers and recognize when to escalate the issue for higher level support.
Skills :
· Communication Skills and active listening
· Excellent customer service skills, patience and understanding.
· Friendly and energetic attitude
· Technical Knowledge with the ability to navigate the Internet
· Ability to work in a fast paced environment and enjoy learning quickly
· Ability to work flexible schedules
· Must have reliable attendance
Education and Experience :
· Requires a High School Diploma or equivalent
· Associates degree or technical certifications are desired
· Experience trouble shooting basic PC/Desktop and applications
· Previous Help Desk experience is desired
EMS Offers :
· Career advancement opportunities
· Team work environment
· $500 hiring bonus
· Paid on-the-job training
· Full time schedules
· Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
· Casual dress attire
· Individual work spaces
· Complimentary breakfast on Fridays
· Free parking
· North-West Omaha location
...Job Description Professional Services Proposal Writer Location: Sioux Falls, SD; Sioux City, IA; Fargo, ND; St Paul, MN At Stone Group Architects, we value the diverse backgrounds of our employees, especially Veterans and their families. We are committed to creating...
Record teaching videos for young learners between 5-12 years old through QiKai online platform Curriculum and scripts are ready, lesson preparation including walking though lesson flow and scripts is necessary Lesson proofreading is required Platform training and...
...work and wants to relieve the stress of finding your dream job. Requirements Here is what you really need to know; 7p - 7a Psych Inpatient Unit 12 hr nights Weekly gross pay $1,825 Certifications: BLS EMR: EPIC EOW Benefits Amazing...
...Foundations Behavioral Health is excited to invite talented therapists to apply for a full-time position on our dynamic team at our Doylestown... ...and enthusiastic professionals specializing in Music , Art , and Dance therapy to provide innovative, holistic care to...
Description: automatically generated" Language Essentials Speech and Occupational Therapy Is expanding fast Looking for a dedicated Speech Language Pathology Assistant San Ramon, Livermore & Tracy, CA About our company: Founded in 2008 by Renee Werner, Language...