Job Description

Erie Neighborhood House is a social services nonprofit in Chicago, and we offer the most comprehensive support immigrant and low-income families need to thrive.

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the the Not for profit Sector industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You are a self-starter and demonstrate a high level of resilience
• You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Opportunity to make a positive impact
• Fantastic work culture

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