Job Summary:
The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Center which provides support to members via attended telephone support, remote delivery channels, and other digital platforms. The Member Contact Center Manager is responsible for implementing strategies to improve service quality, and efficiency. The successful candidate for this position must possess a strong foundation of leadership qualities. They should have the ability to influence others through a combination of practical experience and knowledge. They provide leadership support through consultative relationship building, and job behavior role modeling. They are enterprise leaders in that they act as liaisons collaborating with internal business partners to drive the comprehensive member experience that increases member loyalty, and drives ongoing organizational growth.
We encourage you to view and apply directly at edfed.org/careers
Duties & Responsibilities:
Requirements:
Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
The following are some benefits offered to employees:
Job Type: Full-time
Benefits:
Schedule:
Education:
Experience:
Ability to Commute:
Work Location: In person
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