Job Description

Call Center Representative

JOB-10045308

Anticipated Start Date

November 24, 2025

Location

New York, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full time positions at our client.

Job Summary

We are looking for individual to join our client’s team as a Call Center Representative. You will be responsible for handling incoming and outgoing calls, addressing customer inquiries, resolving complaints, and providing technical support to ensure overall customer satisfaction.

Job Description

• Answer customer questions and resolve issues in a timely and professional manner.
• Provide technical assistance and support as needed.
• Ensure high levels of customer satisfaction through effective communication and service delivery.
• Perform other related duties as assigned.
• Demonstrate proficiency with phone systems and computer applications.

Skills Required

• Minimum of two (2) years of customer service experience.
• Bilingual (facility specific).
• Strong verbal and written communication skills.
• Active listening skills to fully understand customer concerns and needs.
• Effective problem-solving abilities to identify issues and implement appropriate solutions.

Education/Training/Certifications

• High School Diploma or General Education (GED).

Additional Requirements

• Schedule Notes: Please note employee will work 11-7 and some Saturdays (8-4) as well

  Pay Rate

• $37.00 per hour

“We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law”.

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