Patient Care Coordinator * Kissimmee, FL * Contract to HIRE
Job Title: Associate Patient Care Coordinator
Location: Optum – Kissimmee, FL
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Contract Type: Contract-to-Hire
Education Requirement: High School Diploma/GED
Experience Required: Minimum 2+ years (customer service and medical office)
Job Overview
The Associate Patient Care Coordinator plays a key role in ensuring a positive first impression for patients and supporting daily front office operations. This position works onsite at the Optum Kissimmee clinic, which includes 27 team members and 6 providers, with a reception team of 4. The coordinator will handle patient interactions, administrative duties, and support clinic workflows to maintain an efficient and welcoming environment.
Key Responsibilities
Welcome and greet patients, providing exceptional customer service.
Manage incoming and outgoing phone calls, emails, and mail.
Schedule appointments and assist patients with forms and documentation.
Support billing inquiries, payment processing, and general office tasks.
Maintain lobby cleanliness and follow all safety protocols.
Provide timely and effective solutions to patient needs.
Assist providers and clinic staff with daily administrative support.
Preferred Skills & Qualifications
2+ years of experience in customer service and medical office settings.
Strong communication and organizational skills.
Ability to multitask in a fast-paced environment.
Bilingual skills are a plus.
No certifications or professional licenses required.
In-person interviews preferred.
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