Job Description

Aftermarket Service Business Process Owner

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Continuous Improvement Leader

Your role and responsibilities

In this role, you will have the opportunity to own specific service business processes and lead the execution of the needed process changes. Each day, you will define, and track rollout plans and ensure user adoption, business case realization and management support. You will also showcase your expertise by demonstrating sound knowledge of business processes within the relevant industry and acting as an expert in realizing the business's long-term objectives. The work model for the role is Onsite in Florence. Relocation assistance available for this position. You will be mainly accountable for: • Listens to the process user and customer feedback to identify development areas of the process, prioritizes the developments based on user and customer value, and builds the business case for process changes by identifying expected benefits. • Follows up the process KPIs to identify continuous improvement needs of the process. • Ensures and supports implementation of the process across the organization. • Facilitates business process implementation across ABB domains. • Ensures change management, communication plans, and stakeholder management within their own area of responsibility. • Drives change management by quantifying the user and customer value of the process. • Works together with Information Systems (IS) and Application Owners to make sure that the process is supported by the right applications. • Collaborates with other Service Business Process Owners to ensure process alignment. • Collaborates with relevant management to ensure buy-in for the process(es) and to drive their implementation.

Qualifications for the role

• Bachelor’s degree in computer science or related role with 6+ years experience. Otherwise a combination of 10+ years of experience and education.
• Strong working knowledge of ERP systems, SAP experience required in SD, PP, MM modules.
• Experience with SAP S4 HANA preferred.
• Proven track record of performing project lead and/or change management role for mid to large size projects.
• Willingness to travel occasionally as per business needs - 10% to 20% max.
• Project management experience.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com

Job Tags

Work visa, Relocation package,

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